SMS Policy

SMS POLICY

Effective Date: 24th Day of November, 2024

Last Updated: 24th Day of November, 2024

 

This SMS POLICY outlines the terms and conditions governing the use of SMS communications BY AURORA PHOENIX LLC ("the Company") to engage with its customers. By opting in to receive SMS communications, customers agree to the terms set forth in this policy.

  1. Consent to Receive SMS Messages
  2. Customers may opt in to receive SMS messages from Aurora Phoenix LLC during account creation, at checkout, or by subscribing through designated forms on the website.
  3. By providing a mobile phone number and opting in, the customer consents to receive SMS messages, including but not limited to:
  • Order confirmations and updates.
  • Shipping notifications and tracking information.
  • Marketing promotions, discounts, and special offers.
  • Customer service updates and alerts.
  1. Opting in to SMS communications is voluntary and not a condition of purchasing any goods or services from Aurora Phoenix LLC.

 

  1. Frequency of SMS Messages
  2. The number of SMS messages customers receive may vary based on the following factors:
  • Order activity.
  • Subscription to promotional notifications.
  • Customer service inquiries requiring SMS follow-up.
  1. Promotional SMS messages will be sent no more than [Insert Frequency Limit, e.g., 4 times per month].

 

  1. 3. Opt-Out Rights
  2. Customers have the right to opt out of receiving SMS communications at any time.
  3. To unsubscribe, customers can:
  • Reply “STOP” to any SMS message received from Aurora Phoenix LLC.
  • Contact customer support at support@auroraphoenix.net or via the toll-free number 844-767-9274 to request removal.
  1. Upon opting out, customers will no longer receive promotional or transactional SMS messages. However, customers may still receive essential service-related notifications required to fulfill their orders or resolve customer service issues.

 

  1. Message and Data Rates
  2. Standard message and data rates may apply to SMS communications.
  3. Customers are responsible for any charges incurred as a result of receiving SMS messages, including fees imposed by their mobile carrier. Aurora Phoenix LLC is not responsible for such charges.

 

  1. Accuracy of Information
  2. Customers are responsible for ensuring the accuracy of the mobile number provided for SMS communications.
  3. Aurora Phoenix LLC will not be liable for any unauthorized access or use of SMS communications resulting from incorrect or outdated information provided by the customer.

 

  1. Use of Customer Information
  2. Customer information, including mobile numbers, will be collected, stored, and used in accordance with the Company’s Privacy Policy.
  3. Aurora Phoenix LLC does not sell or share customer phone numbers with third parties for marketing purposes.
  4. SMS communications may be managed through third-party providers to facilitate the delivery of messages.

 

  1. Security and Confidentiality
  2. Aurora Phoenix LLC takes reasonable measures to protect the confidentiality and security of SMS communications.
  3. Customers are advised not to share sensitive personal or financial information through SMS messages. The Company will never request payment details or passwords via SMS.

 

  1. Disclaimer of Liability
  2. Aurora Phoenix LLC is not liable for:
  • Delayed or undelivered SMS messages due to technical issues or carrier limitations.
  • Loss or damages resulting from unauthorized access to SMS communications.
  1. Customers acknowledge that SMS communications may be subject to interception or unauthorized access by third parties despite reasonable security measures.

 

  1. Changes to the SMS Policy

AURORA PHOENIX LLC reserves the right to modify this SMS Policy at any time. Customers will be notified of significant changes via email or through a notice on the website. Continued use of SMS communications after such modifications constitutes acceptance of the updated policy.

 

For Questions or Assistance

If you have questions about this SMS Policy or need assistance, please contact us at:

Email: support@auroraphoenix.net

Toll-Free Number: 844-767-9274

By opting in to receive SMS messages, customers confirm that they have read and understood this SMS Policy and agree to its terms.